Listen and inform

Step 2 Listen and inform

In your first contact with you stakeholders it is crucial to listen first to their ideas and concerns and to take this seriously. Stakeholders have sometimes very different backgrounds, needs, expectations, influence, scale of operation, dependence, legitimacy and barriers to cooperate with the actor within the process. Listening will give you information about your stakeholders and their capacity and willingness to cooperate. Informing about the program requirements is crucial to establish a collective starting point.